Shipping, Returns & Refunds

Once your order is confirmed, we source your fabric and stitch your garment to your measurements. It is made and dispatched within 15–20 days of confirmation. If you shared a "needed by" date, we use it to prioritise, but it is indicative — not a guaranteed delivery date unless we explicitly confirm one in writing.

• After dispatch, delivery takes 3–8 days depending on your location.
• All orders are shipped prepaid via our courier partners — we do not offer cash on delivery.
• Shipping charges are quoted with your order and payable by the client.
• You receive your tracking details on WhatsApp as soon as your order ships.

Each garment is cut and stitched for one person: you. It cannot go back on a shelf, so we do not offer change-of-mind returns or size/style exchanges. In their place we stand behind the garment itself:

• Fit issue? Free alteration.
• Defect, damage, or wrong item? Full refund.

Because your garment is stitched to the measurements you provide, fit issues are rare. If the fit is off despite the garment matching your provided measurements, we will alter it once, free of charge — message us on WhatsApp within 48 hours of delivery. We arrange the courier pickup and redelivery, so the alteration costs you nothing.

If the garment matches the measurements you provided but those measurements were inaccurate, we will still do everything we can to alter it for you — talk to us and we will find the fairest way to fix it.

• Report the issue on WhatsApp (+91 95132 79212) within 48 hours of delivery, with photos or an unboxing video showing the problem.
• Once verified, you receive a full refund — including shipping charges — within 5–7 business days to your original payment method.
• Where you would prefer a remake over a refund, we are happy to remake the garment instead.

Fabric is sourced and cutting begins specifically for your order, so the deposit is non-refundable once an order is confirmed. If DIYO cancels or cannot fulfil your order for any reason, you receive a full refund of everything you have paid, including the deposit and shipping.

If tracking shows your order stuck or undelivered, message us on WhatsApp — we chase the courier from our side and keep you updated within 24 hours. If a shipment is confirmed lost in transit, we remake your garment or refund you in full, your choice.